Shipping policy

At Heapwell, we strive to ensure that your order is delivered to you in a timely and efficient manner. Please read our shipping policy carefully before placing your order to ensure that you understand the terms and conditions.

Shipping Options

We offer a variety of shipping options for your convenience, including standard shipping, express shipping, and international shipping. The cost and delivery time will vary depending on the shipping option you choose and the destination of your order.

Processing Time

We typically process and ship orders within 1-2 business days after your payment has been processed. During peak seasons or special promotions, processing time may take longer. You will receive an email confirmation with your tracking number once your order has shipped.

Shipping Time

The shipping time will depend on the shipping option you choose and your location. Standard shipping typically takes 3-5 business days for delivery within the UK. Express shipping in the UK usually takes 1-2 business days. International shipping can take 7-14 days.

Shipping Charges

Shipping charges will be calculated based on the weight and destination of your order. You can view the shipping charges at checkout before completing your purchase.

Undeliverable Packages

If a package is undeliverable due to an incorrect address or refusal to accept the package, the customer will be responsible for any return shipping charges and any subsequent re-delivery charges.

Damaged or Lost Packages

In the rare event that your package is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible.

Please note that we are not responsible for any customs fees or import duties that may be charged on international shipments.

If you have any questions or concerns about our shipping policy, please contact us at info@heapwell.co.uk